Privacy policy
What we collect
When you request a report we collect what you enter in the form: your name, email address, phone number if you give it, your role in the transaction, the parcel, how you heard about us if you say, and any notes. When you email or text us, we keep the correspondence. If you order, we send an invoice through Stripe; Stripe collects your payment details on its own pages under its own privacy policy, and we see only your name, email, the amount, and whether it was paid.
Outreach to listing agents
We also send free sample reports to agents who list land in the counties we cover. For that we gather the agent's name, brokerage, email address, and phone number from public listings and brokerage websites, and we keep a record of what we sent, when, and whether the agent asked us to stop. We contact each agent about their own listing only. If you reply "stop" by email or text, we add you to a stop list and do not contact you again; we keep that list so the request holds.
How we use it
To confirm your price and delivery date, to produce and deliver your report, to send written inquiries about the parcel to public offices where you have requested a Verified Report, and to answer your questions. We may send you an occasional note about the service; every such message includes a way to stop them.
Who sees it
Form submissions are received through Netlify. Email is sent and received through Resend. Invoices and payments run through Stripe. Text messages are sent from our own phone. Each of these providers handles your information on our behalf under its own security terms. Public offices that receive a Verified Report inquiry see the parcel identifier and the name of the person at our company making the inquiry, not your identity, unless you ask us to name you. We do not sell or rent your information, and we share it only as needed to deliver the service or as required by law.
Public records
Reports contain information from public records about the parcel, including the owner of record as the county lists it. That information is public and is reported as the county publishes it.
Retention
We keep orders, correspondence, invoices, and delivered reports for seven years so we can reissue a report, answer a later question, and meet tax and accounting requirements. We keep outreach records while we are sending samples in your county, and we keep the stop list for good so opt-outs stay in force. If you want your request and contact details deleted sooner, reply to any email from us and ask; we will delete them unless the law requires us to keep a record.
Cookies and tracking
This site does not use advertising cookies or tracking pixels. We have open and click tracking turned off in our email provider for every domain we send from, so our emails do not report whether you opened them or clicked a link. If that ever changes, we will say so here first.
We do count visits. Those counts come from our host, Netlify, and are computed from server logs: no script runs in your browser and no cookie is set for this purpose. What we see is aggregate, such as which pages were viewed and the country a request came from, not individual people.
Contact
Agentic Verification Architecture LLC, Raleigh, North Carolina. Questions about this policy can be sent to help@avalayer.com, by replying to any email from AVA Land, or through the request form on the home page.